Paula Harrington began working with Employer Groups in 2006 while gaining experience under another agency. She struck out on her own in 2009 to begin building a business for herself and her family. She was able to continue her work advising employers while also helping individuals and their families access affordable healthcare. She was licensed in 25 states and helped people all over the country. In 2014 when the Affordable Care Act and Marketplace Plans where offered for the first time for a Jan 1st 2015 effective date, there was a huge disruption to the market. Many brokers and consumers were lost and confused and did not know which way to turn. Each state made decisions about exchanges and certifications. Paula dug in, read the new laws, reviewed CMS guidelines, partnered with the North Texas Collation and local Navigators to inform as many people as possible about the changes to healthcare. She made it a priority to stay on the cutting edge of change and help her clients navigate the new system. Paula found other brokers asking her to help their clients or teaching them. Out of this disruption, Paula saw the need for a walk-in retail storefront where people could get face-to-face help with health insurance. People needed guidance, assurance, understanding not just on selection a new health plan, but learning a new technology portal, understanding the tax ramifications of taking a subsidy, understanding who in their family qualified for the tax subsidy and who qualified to enroll in the insurance. Paula wanted to make this complex process easy for folks. She realized coming from the Employer Group Health insurance that most people had the insurance chosen for them and they just were told to “enroll.” She envisioned The Enrollment Store. In September of 2015 Paula and her husband Chris Harrington opened the first storefront in Richardson, Texas in a busy retail shopping center. In 2018 they moved to Plano, Texas to me more central. In 2020 & 2021, Paula helped navigate her staff and agents through the Covid-19 pandemic. She was years ahead using technology platforms and virtual meetings, and able to train those agents still meeting face-to-face to shift to electronic files, forms, and virtual meetings/enrollments. Paula and The Enrollment Store staff and team of agents have helped nearly 10,000 people enroll in health insurance and access and navigate the healthcare system across the U.S. Paula still enjoys seeing her clients each year and helping them, but as more and more people still need help, she is now focused on hiring, recruiting, and training agents to do what she does. Helping people has always been her passion. Helping more agentsextendstohervisionofhelpingmorepeopleinthecommunitiesweserve. Sheisthebackboneofthe agency, here to advise the agents with their clients on the more complex cases.

Paula Harrington is the CEO and Managing Partner of The Enrollment Store and Harrington Insurance Solutions, LLC, where she has been a driving force in the health insurance industry since 2008. With nearly two decades of experience, Paula has helped employers, individuals, and families navigate the complexities of healthcare—from the rollout of the Affordable Care Act to the disruption of the COVID-19 pandemic. Her mission has remained constant: to make healthcare more understandable, approachable, and accessible. In 2014, Paula and her husband Chris, COO of both companies, launched The Enrollment Store, a retail-based solution offering personalized, face-to-face support for health insurance enrollment. The business relocated to a more central location in 2017. In 2020 they quickly adapted during the pandemic to provide virtual services, continuing to meet the needs of a growing and diverse client base. As a result of the pandemic, The Enrollment Store went from being a local brick-and -mortar to a multi-state footprint through the use of technology. Today, Paula leads a team of licensed agents who share her commitment to clarity, compassion, and service. Licensed in 25 states, Paula works with clients across the country, from employer groups to individuals. She stays ahead of industry changes through ongoing education and is widely recognized as a trusted resource by both her clients and professional peers. Outside of her business, Paula is deeply engaged in her community. She served on the board of her local professional trade association, where she focused on legislative advocacy and consumer education. She also volunteers at Gateway Church, mentors aspiring business students, and leads with a heart for service. Paula and Chris live in Fairview, Texas, and enjoy running the agency together. Their hobbies include inspirational speaking, Pilates, ball room dance lessons, and spending time with their family at their time-share in Myrtle Beach, SC. They are enjoying being empty nesters as they are proud parents of two grown children. Her work is grounded in personal integrity and Christian values, which guide every aspect of her professional and community life.